Onboarding guide

How to register your lab

Registration takes five steps. This guide covers every field, rule, and check so you can finish in one go.

  • 5 steps
  • Email OTP verification
  • Admin approval
Start registration Get help

Preparation

Before you begin

Keep these ready before you open the form:

  • PT Provider Code

    An 8-character PT Provider Code from your proficiency testing provider (for example A1B2C3D4).

  • Lab email address

    A lab email address you can access right away. The verification OTP is sent there.

  • Lab address

    Your lab's full postal address, including city, state, and a 5 or 6 digit zip code.

  • Point of contact

    Details for at least one point of contact: name, 10-digit phone number, email, and designation.

  • Tests & parameters

    The list of tests you want to enrol in, plus the default parameter values for each test (instrument, method, reagent, etc.).

Progress isn't saved

Your entries are kept only while the page is open. Refreshing or closing the tab clears the form, so keep your details ready before you start.

  1. Step 1 of 5

    Verify your PT Provider Code

    The provider code links your lab to the PT provider who runs your programs. It decides which tests and prices you see in the next step.

    What to do

    1. Open the Register Lab page and enter the code shared by your PT provider.
    2. Click Verify Code. On success you will see a confirmation with your provider's name and move to Lab Details.

    Good to know

    • The code is converted to uppercase automatically, so case does not matter.
    • If the code is wrong or inactive, an error such as "Invalid PT Provider Code" appears under the field. Check the code with your provider and try again.

    Important

    Once the code is verified you can't go back to this step without reloading the page. Reloading clears everything you have entered, so confirm the code first.

  2. Step 2 of 5

    Fill in your lab details

    This form captures your lab profile, login credentials, address, contacts, and the tests you want to enrol in.

    Lab information

    • Lab NameRequired
      Official name of your laboratory.
    • EmailRequired
      A valid email address. Used for the OTP, login, and approval notifications.
    • PasswordRequired
      At least 8 characters, including:
      • One uppercase letter
      • One lowercase letter
      • One number
      • One special character (_ @ # $ % ^ & + = ! *)
    • Confirm PasswordRequired
      Must match the password exactly.

    Address

    • Address Line 1Required
      Street address.
    • Address Line 2Optional
      Apartment, suite, floor, etc.
    • LandmarkOptional
      A nearby landmark to help with sample delivery.
    • CityRequired
      City name.
    • StateRequired
      State or province.
    • Zip CodeRequired
      5 or 6 digits, numbers only.

    Points of contact (at least one)

    • NameRequired
      Full name of the contact person.
    • PhoneRequired
      Exactly 10 digits, no spaces or country code.
    • EmailRequired
      A valid email address.
    • DesignationRequired
      Role, for example Quality Manager or Lab Director.

    What to do

    1. Use Add POC to add more contacts. The delete button appears once there is more than one.
    2. Under Associated Tests, tick the tests you want to enrol in. Each test shows its price. Use Select All or Deselect All for bulk selection.
    3. Click Next. If any field is invalid, the error is shown under it and you stay on this step.

    Good to know

    • A live checklist under the password field shows which rules you have met.
    • Your login username is generated for you, so there is no username field.

    Tip

    Test selection is optional at this point, but you need to pick tests here to configure them in the next step.

  3. Step 3 of 5

    Configure your selected tests

    For every test you selected, enter the default parameters your lab uses. These values help the provider group you with the right peers during evaluation.

    What to do

    1. Each selected test is listed as a collapsible row. Click a test name to open it.
    2. Use Back to return to Lab Details. Your entries are kept while you stay on the page.

    Good to know

    • Parameters are grouped by section, with the unit shown on the right where it applies.
    • Number fields accept whole digits only. Letters, decimals, and signs are blocked.
    • Date fields open a date picker. List fields offer a dropdown of allowed values. Other fields accept free text.

    Tip

    Have your instrument, method, and reagent details ready so your values match your actual setup.

  4. Step 4 of 5

    Submit and verify your email

    Submitting sends a one-time password to the lab email you entered in step 2. Your lab is only created after the OTP is verified.

    What to do

    1. Click Submit Enrollment. A 6-digit OTP is sent to your lab email.
    2. Enter the OTP in the Email Verification dialog and click Verify & Create Lab.

    Good to know

    • The verify button stays disabled until all 6 digits are entered.
    • If verification fails, the error is shown and the dialog closes. Click Submit Enrollment again to get a new OTP.
    • Cancel closes the dialog without creating your lab.

    Tip

    Check your spam or promotions folder if the OTP doesn't arrive within a few minutes.

  5. Step 5 of 5

    Wait for admin approval

    After verification you'll see "Lab Enrolled Successfully". Your registration then goes to your PT provider's admin for review.

    What to do

    1. Click OK on the success dialog to return to the home page.

    Good to know

    • You will receive an email once the admin verifies your lab.
    • Your subscription runs for one year, starting on the day you register.
    • The enrolment total is calculated from the prices of the tests you selected.

    Lab Enrolled Successfully

    Your lab registration has been submitted successfully. You will receive an email once it is verified by the admin.

Help

Troubleshooting

Common messages you may see during registration and how to resolve them.

Invalid PT Provider Code
Re-check the code with your PT provider. It is usually 8 letters and numbers.
No tests available in Lab Details
Your provider has not published tests for this code yet. Contact your provider before continuing.
Failed to load tests
A network or server issue. Check your connection and reload the page.
Next button doesn't move forward
One or more fields are invalid. Scroll up to find the red error messages.
Failed to send OTP
Confirm the lab email is correct, then try Submit Enrollment again.
Failed to enroll lab or a similar error after entering the OTP
The OTP may be wrong or expired, or the email may already be registered. Request a new OTP, or contact support if it keeps happening.

Help

Frequently asked questions

Ready to register?

Have your provider code and lab details ready, then start the registration.

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