Terms & Conditions
These terms govern your use of EqasOnline's AI-powered proficiency testing platform and related services.
Last updated: January 19, 2025
Agreement to Terms
By accessing and using EqasOnline, you accept and agree to be bound by these terms.
These Terms of Service ("Terms") constitute a legal agreement between you ("User", "You") and EqasOnline ("Company", "We", "Us") regarding your use of our proficiency testing platform, website, and related services (collectively, the "Service").
By creating an account, accessing our platform, or using any of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.
Service Description
EqasOnline provides AI-powered proficiency testing solutions for laboratories and auditors.
Our Services Include:
- • AI-powered test configuration and management
- • Automated sample tracking and logistics
- • Intelligent peer analysis and reporting
- • Real-time analytics and quality metrics
- • Secure data processing and storage
- • API integration for laboratory systems
Note: We continuously improve our services. Features and capabilities may be updated, modified, or discontinued with appropriate notice to users.
User Responsibilities
Users must comply with these requirements when using our platform.
You Must:
- Provide accurate account information
- Maintain account security and confidentiality
- Use the service lawfully and ethically
- Respect intellectual property rights
- Report security vulnerabilities
You Must Not:
- Attempt to hack or compromise our systems
- Share your account credentials with others
- Use the service for illegal activities
- Reverse engineer our software
- Interfere with other users' access
Data Ownership & Processing
Understanding data rights and responsibilities in our platform.
Your Data Rights
- • You retain ownership of all laboratory data you submit
- • We process your data solely to provide our services
- • You can export or delete your data at any time
- • We implement industry-standard security measures
Our Processing Rights
- • Process data to generate reports and analytics
- • Use aggregated, anonymized data to improve AI algorithms
- • Store data securely for service delivery
- • Share data only as specified in our Privacy Policy
Payment & Billing
Terms related to subscription fees and payment processing.
Subscription Terms
- • Fees are billed in advance on a monthly or annual basis
- • All fees are non-refundable except as required by law
- • Price changes will be communicated 30 days in advance
- • Failed payments may result in service suspension
Cancellation
You may cancel your subscription at any time. Cancellation will take effect at the end of your current billing period. You will continue to have access to the service until the end of your paid period.
Limitation of Liability
Important legal limitations regarding our liability and service warranties.
Service Availability: We strive to maintain 99.9% uptime but cannot guarantee uninterrupted service. We are not liable for service interruptions due to maintenance, technical issues, or force majeure events.
Data Accuracy: While our AI algorithms are highly sophisticated, users are responsible for verifying the accuracy of results and reports generated by our platform.
Liability Limitation: Our total liability for any claims related to the service is limited to the amount you paid us in the 12 months preceding the claim.
Questions About These Terms?
If you have any questions about these terms of service, please contact our legal team.
Email: legal@EqasOnline.com
Phone: +91 8475060400