HomeFAQ
EqasOnline Support

Frequently Asked
Questions

Find answers to common questions about EqasOnline, proficiency testing workflows, NABL compliance, and our advanced analytics platform features.

Getting Started

Essential guides for new labs, account setup, and initial configuration.

Explore Guides

Programs & Rounds

Manage proficiency testing schedules, round enrollments, and cycles.

Learn More

Results & Evaluation

Statistical methods, evaluation criteria, and performance interpretation.

Statistical FAQ

Reports & Certificates

Accessing performance reports, participation certificates, and archival.

View Details

Sample Management

Handling PT materials, logistics tracking, and sample integrity protocols.

Logistics Info

Integrations

Connecting your LIS/LIMS, API documentation, and data automation.

API Docs

Data Security

Privacy policies, SOC2 compliance, and encryption at rest/transit.

Security Portal

ISO 17043 Compliance

Documentation and evidence required for international accreditation.

Compliance Kits

Technical Support

Troubleshooting browser issues, user access, and system uptime.

Get Support

Most Frequent Questions

EqasOnline is a next-generation External Quality Assurance (EQA) and Proficiency Testing platform designed for modern clinical laboratories. It automates the entire lifecycle of PT, from sample enrollment and result submission to advanced statistical evaluation and NABL-compliant reporting.
Administrators can create programs via the Programs dashboard. You can define analytes, specify evaluation limits, and schedule multiple rounds across the calendar year. Intelligent templates help you set up standard clinical chemistry or hematology rounds in minutes.
Yes, EqasOnline provides comprehensive onboarding through live webinars, on-site workshops, and a dedicated interactive training module within the platform. Every subscriber also receives access to expert training resources covering quality management best practices.
The platform supports ISO 13528-aligned statistical approaches, including robust z-scores, standard deviation, and total error analysis. Peer group comparisons are calculated as data is submitted, giving laboratories immediate context on performance.
EqasOnline is designed to support ISO/IEC 17043 workflows with traceability, homogeneity and stability documentation, statistical design records, audit trails, and accreditation-ready reporting support.
View All Questions

Can't find what you're looking for?

Our specialized technical support team is standing by to assist your laboratory with any questions about the platform or quality assurance.